How digital triage can transform the customer experience for private healthcare
For many people, private healthcare has become the preferred choice. This is mainly due to the increased demands for faster and more accessible treatment. As this demand rises, ultimately so does the potential for longer waiting times.
ooking particularly at patients suffering from joint and muscle related problems, we breakdown the benefits digital triage and management of care provides the private healthcare system. And how this software can improve upon the service, private healthcare companies provide their patients.
In this article, we explain how digital triage software can improve the service private healthcare companies provide their patients.
People use private healthcare because of the quicker diagnosis and faster treatment. However, as the demand for more readily accessible treatment increases, so does the workload of the patient care team. With a growing number of patient records to manage and care management tasks to organise, the cracks have begun to show in the quality of service provided. Particularly for those suffering from musculoskeletal related problems.
Muscle and joint problems are one of the biggest management challenges for private healthcare companies. With high volumes of patients and hard to diagnose symptoms, the route to diagnosis can be difficult. This doubt and confusion over symptoms, can lead to inaccurate self-diagnosis, inadequate advice and a prolonged treatment path through exploring multiple avenues of treatments before reaching the right course of action. This uncertainty can lead to treatment bottlenecks, increasing waiting times and treatment cost. And as reduce the quality of service Private Healthcare companies provide their customers and patients.
Delays can be harmful to the patient’s wellbeing whilst also adversely affecting the quality of patient care. This leaves private healthcare providers questioning:
‘How can we tackle a more streamlined course of treatment for muscle and joint related patients and improve upon the service we provide?’
In a climate of increasing customers’ expectations and pressure on costs it’s essential for private healthcare companies to innovate in order to stay ahead of the competition. This is where digital triage steps in. Enhancing clinician triage with a digital solution such, will not only improve customer experience and profitability, but also make the service easier and more efficient to deliver.
PhysioWizard is a digital alternative that can not only improve patient management and routes to treatment that private healthcare can provide but also the efficiency of the service.
1. Improve Choice
Digitalisation provides patients with an online solution which is accessible 24-hours a day; anytime, anywhere.
This software-as-a-service saves clinicians time, allowing them to focus on the ongoing care of their patients, while improving patient’s choice by automating the triage stage of treatment.
PhysioWizard works by accumulating data regarding patients’ symptoms and needs, to then translate into a management plan with immediate effect. PhysioWizard provides patients with a more direct route to treatment that is most suitable to their needs. It reduces the need for multiple assessments to get onto the most appropriate pathway of care and reduces the time needed for an initial face to face assessment, allowing the clinicians more time to implement treatment plans. PhysioWizard also has the extended capability of offering self-management and exercises where appropriate, saving time for many patients struggling to visit clinics, saving treatment costs and freeing up clinical time for others with more appropriate needs.
2. Streamline Treatment
This streamlined integration makes it easier to unite doctors, nurses, patients and other hospital staff with all the key information. This easily accessible information provides all parties involved with a clear up-to-date version of the patient’s condition, treatment and diagnosis. Thus, a more efficient healthcare system will emerge.
3. Cut the Cost
The cost of medical treatment (and any other costs associated with a patient’s wellbeing i.e. absence from work) can add up, especially if patients see the wrong healthcare professional. Receiving the incorrect path of treatment can lead to un-necessary and expensive investigations such as radiology-type MRI scans and/or X-Rays.
The key to keeping costs low is matching patients to the recommended treatment directly. PhysioWizard provides a platform for accurate and consistent treatment referral to the recommended healthcare professional.
Highlights - Benefits of Digital Triage
• Improve customer experience
• Reduce the bottleneck of clinician led triage
• Free up clinician time to focus on treatment
• Provide direct access to triage; 24 hours a day
• Reduce time to triage from 45 to only 15 mins
• Provides early management and advice for musculoskeletal problems
• A complete pathway of care for those suitable to self-manage
• Every patient has a clear route of care with an accessible point of contact
If you’ve found this article interesting and have any questions get in touch. Or if you wold like to know more about how PhysioWizard and our digital triage solution could improve your healthcare service - find out more here.